- Member is married (not legally divorced)
- Member’s personal information does not coincide with information listed in public record
- Member’s behavior violated eHarmony’s Terms and Conditions of Service
Unfortunately, this feature can’t catch all the creeps out there. eHarmony members occasionally complain of people who seem nice when they first pop up as a match, only to be revealed as monsters later. But eHarmony still leads the pack when it comes to attempting to keep out sketchy members.
4. They offer blocking features.
Another common complaint on other dating sites is the inability to keep unwanted members out of your profile. eHarmony tackles this problem with their “blocking” feature, which lets members permanently remove a match from their list of matches, stop all communications between the member and the blocked match, and keep the blocked match from seeing the member’s communication with them.
Also, if members want to keep someone from seeing their profile or harassing them there, they can report that someone directly to eHarmony.
You never want to have to take a problem to customer service. This is especially true about most online dating services, where customer service ranges from non-existent to downright hostile. eHarmony stands out in this regard.
In our survey of all the billing related concerns that were filed with the Better Business Bureau (BBB) in the last year against eHarmony, their customer service team showed uncommon care and patience with customer billing concerns, even when the ldssingles reviews problem was due to the member’s negligence. This was the case with one complaint where the member was demanding a refund because they didn’t want to continue with the subscription that they’d already committed to. eHarmony’s customer service team replied:
“Though the consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of $.”
If you’ve looked at enough complaints about online dating sites and the customer service responses to those complaints, you know that this kind of patience and generosity is uncommon. Continue reading “5. Their customer service is more responsive than most”